Please read our Refund and Returns Policy carefully to understand your rights and obligations when purchasing from us.
Australian Shepherd Puppies For Sale Near Me
Australian Shepherd's Home guarantees the health and quality of our puppies. If you are not satisfied with your purchase, we offer a structured refund and return policy as outlined below. This policy applies to all purchases made through our website.
You may be eligible for a refund under the following conditions:
- Health Issues: If your puppy is diagnosed with a serious health issue within 14 days of purchase, verified by a licensed veterinarian.
- Incorrect Puppy: If you receive a puppy that does not match the description or breed specifications you ordered.
- Death: If your puppy dies within 14 days of purchase due to a congenital defect.
To initiate a return, please follow these steps:
- Contact Us: Notify us via email at contact@aussieshepherdshome.com within 14 days of receiving your puppy. Include your order number, details of the issue, and supporting documents (e.g., vet reports).
- Approval: Our team will review your case and, if approved, will provide you with return instructions.
- Return Shipping: If a return is approved, you are responsible for the return shipping costs. The puppy must be returned in good health, with all original documentation and accessories.
Once we receive and inspect the returned puppy, we will process your refund. Refunds will be issued to the original payment method within 3-5 business days. Please note:
- Refunds are issued for the purchase price of the puppy only.
- Shipping and handling charges are non-refundable.
Refunds will not be granted in the following circumstances:
- Failure to notify us within the 14-day window.
- Puppies that have been mishandled, neglected, or injured after delivery.
- Health issues resulting from improper care, diet, or living conditions.